Setting up Marketplace Support

Your support settings can be configured so that emails that are sent to your support address are automatically created as tickets in the support area of the admin dashboard. This way, your users have two separate ways to submit tickets - either through the page on your marketplace  found by going to /support, or by emailing you directly. Either way, a new ticket will be added to your admin dashboard under Manage > Support.

To find the configuration settings for email forwarding:

1) Log in to your admin dashboard and navigate to Admin Dash > Settings > Configuration. Scroll down until you see Support

 2) The following fields will be filled in the same way, regardless of your email client:
  • Support email: This is the email address that you would like tickets to be forwarded from
  • Support IMAP username: This is the username that you use to log into your email account
  • Support IMAP password: This is the password that you use to log into your email account

3) Note also that once you have filled out each field, you can check to ensure that it has been configured properly by selecting 'Validate IMAP Settings'

Below you will find configuration settings for some common email clients. You can also find documentation on IMAP settings for specific clients by searching online.

Configuring for gmail

  • Server: imap.gmail.com
  • Port: 993
  • Support IMAP SSL: on

Configuring for yahoo

  • Server: imap.mail.yahoo.com
  • Port: 993
  • Support IMAP SSL: on

Configuring for Outlook

  • Server: imap-mail.outlook.com
  • Port: 993
  • Support IMAP SSL: on